FREQUENTLY ASKED QUESTIONS

Here are the most frequently asked questions about our escape room.  

Still have questions? Call us at 610-743-3041 or email us

What is an escape room?
It is an exciting adventure!  Players are “locked” in a room and find clues to solve puzzles and decipher codes in order to complete the mission and escape the room within 60 minutes. Problem solving, team work, adrenaline, and FUN!  Learn more...

How much does it cost?

The cost is $25.50 per person.

 

We do offer group discounts for 20+ players. Call 610-743-3041 for more information.

How many people do I need to play?

You can book as few as 2 people, but the more the merrier!  Our escape rooms are designed to hold up to 10 people.   If you don't book an entire room, it is possible other people will book the same session.  For a private escape game experience, you must book all spots in the room.   

Is there an age limit?

Our escape rooms will be challenging for children under 12.  Players 6- 12 years old are allowed with a parent or guardian in the room.  If booking with players under 12 you will need to book the entire room. No child under the age of 6 is  permitted inside of the games.

Will other people be in the room with us?

Unless you book all tickets, there is a possibility other people might join you.   If you are booking with players under the age of 12, you will need to book the entire escape room.

What is your refund policy?

Unfortunately, we don't offer refunds.  If you are unable to make your date/ time, please call us and we will be happy to reschedule your game!

What are your hours?

We can open anytime during the week by appointment for corporate or other large groups, but our normal hours are:

Monday: 5 pm - 9 pm

Tuesday: 5 pm - 9 pm

Wednesday: 5 pm - 9 pm

Thursday: 5 pm - 10 pm

Friday: 5 pm - 11 pm

Saturday: 11 am - 11 pm

Sunday: 11 am - 6 pm

What do I need to know before arriving?

Please plan to arrive 15 minutes prior to your escape game start time.  Please leave ample time for traffic and parking.  If you are late, your experience will be shortened or rescheduled as another group will follow after you.  

Do you host team building events, birthday parties or other events?

Yes!  Our escape rooms are the perfect venue for your next corporate event, team building activity, birthday party, family outing, youth group adventure or any other reason to celebrate! Call us to book your adventure with us!

Why should I choose Encrypted Escape?

We are a standalone escape room, and our games are created by the owners based on their escape room experiences around the world.  Our rooms are themed and immersive which means the room set and all puzzles relate to your mission. This helps you feel like you are living the adventure!

 

Our puzzles involve behind the scenes technology (not just locks) and feature sound, music and lights to help immerse you in the game.  

 

Finally, we have a dedicated game master to facilitate your customer experience. We don’t enter the room, but guide you through a monitor in the room.

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600 Penn Avenue, Basement West Reading, PA 

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